Careers at Jubilation by Silver Companies

Position Title: Custodian/ Housekeeping Services
Department: Housekeeping
Exempt Status: Non-Exempt
Supervisor: Office Manager

GENERAL SUMMARY:

Creating the most visually appealing experience for our members. Execute & deliver our unique Jubilation brand all those we serve. Maintain the cleanliness of the clubhouse, showroom and apartments. This position requires flexibility of work schedule which may include but not limited to days, weekends and evenings depending on the needs of our community.

PRINCIPLE DUTIES

Essential Job Duties:

1. Maintain the cleanliness of the clubhouse, showroom and apartments.
2. General janitorial duties including sweeping, mopping, vacuuming, cleaning windows and furniture.

HOSPITALITY CULTURE EXPECTATIONS:

1. Embrace Hospitality Culture
2. Promote goodwill among residents, coworkers, and contractors.
3. Assumes responsibilities for personal work areas and maintaining areas in a presentable manner
4. Maintains a professional appearance at all times

QUALIFICATIONS:

1. Attention to detail, 2-5 years of cleaning experience
2. Diligent execution, able to think ahead, intuitive

Preferred Skills or Knowledge:

1. N/A

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Normally works in well-lit, comfortable surroundings. Must be able to concentrate with frequent interruptions. Must be able to walk for up to 100% of the workday. Must be able to lift up to 25 pounds.

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to members, staff, guests and vendors. Performs a variety of clerical duties as assigned.

PRINCIPLE DUTIES

Essential Job Duties:

1. Opens and closes the front desk and properly secures all files, keys and equipment in the office area.
2. Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
3. Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.
4. Confirms scheduled transportation and event registration with members.
5. Replenishes wine cards as needed for members.

Other Duties:

1. Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists members, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
2. Attends in-service training and education sessions, as assigned.
3. Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

Jubilation fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with members, co-workers, and guests:

1. We greet everyone we encounter warmly, by name and with a smile.
2. We are courteous to everyone we meet.
3. We strive to anticipate unexpressed needs and deliver on the unexpected.
4. We listen and respond in a timely manner. We own requests until they’re resolved.
5. We accept personal accountability and expect the same from others.
6. We value diversity and see how it enhances our team.
7. We personalize our service delivery in a way that makes people feel welcomed and special.
8. We ask “Is there anything else I can do for you?”
9. We are professional in attitude, conduct, and are always in uniform ready to serve.
10. We know it’s paying attention to the little things in service delivery that make all the difference. We do this knowing it adds to the Jubilation mystique.

WELLNESS FOCUS:

Jubilation employees are expected to promote a healthy community culture for all members and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

1. High School graduate preferred. Ability to communicate efficiently in English using proper grammar in a pleasant manner.
2. Typing and experience with Microsoft Office software.
3. Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Physical effort is minimal. Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate switchboard, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, and public.

This is a relocation position to Virginia, just outside of Washington DC. There is a sign-on bonus to cover relocation expenses.

We are seeking an experienced Assistant to the Entertainment Director to lead our club members in daily best-in-class entertainment and activities for an exciting new upscale Senior Living/ Retirement Community. If you are hospitality-driven and experienced in planning full-scale events and entertainment, then please apply here!

ASSISTANT ENTERTAINMENT DIRECTOR RESPONSIBILITIES

1. Develop and execute monthly activity programming to include a range of best-in-class daytime and nighttime club activities, events, and live broadway-production-style shows and entertainment.
2. Work with the activities coordinator on administrative operations that include budgeting, planning, and communicating daily activities and events to members.
3. Cultivate relationships with members, learn their interests, and implement programs to increase member satisfaction and enhance their lifestyle experiences.
4. Implement a variety of strategies and programs to increase member satisfaction.
5. Conduct training programs across the entertainment department to ensure that the team’s level of service meets club expectations and complies with all policies and procedures.

ASSISTANT ENTERTAINMENT DIRECTOR REQUIREMENTS

1. Candidates should have experience in contracting and managing entertainment/talent.
2. P&L management and accountability for all entertainment and programming.
3. Ability to coordinate staffing needs with the General Manager for all on-site large-scale events.
4. Must have a vibrant, outgoing personality with an ability to engage members and get them involved in activities and events.

WE OFFER:

1. Competitive Salary
2. Strong Bonus Program
3. Health Benefits
4. Vacation
5. Sick Days
6. Relocation Assistance
7. Fun Environment!